At PURE Health Primary Care Clinic, we are committed to providing a respectful, transparent, and patient-centered experience. Below, you will find detailed descriptions of our clinic policies to ensure clear communication and seamless operations.

1. Privacy and Confidentiality Policy

We respect your privacy and are committed to protecting your personal health information (PHI). Our policies comply with Ontario’s Personal Health Information Protection Act (PHIPA) to ensure your information is handled securely and confidentially.

Key Details:

• Collection and Use of PHI: We collect your PHI (e.g., medical history, contact details) to provide care, manage billing, and meet legal obligations.

• Implied Consent: By receiving care, you provide implied consent for us to use and share your PHI with other healthcare providers involved in your treatment.

• Express Consent: For any non-essential uses (e.g., sharing with third parties), we will request explicit consent.

• Confidentiality: Your information will not be shared without your consent unless required by law.

• Access to Records: You have the right to access and request corrections to your health records.

For more details, see our Privacy and Confidentiality Policy [link].

1. Appointment and Cancellation Policy

We strive to provide timely care for all patients. To help us maintain efficiency, we have implemented the following policies regarding appointments and cancellations.

Key Details:

• Booking Appointments: You can schedule appointments online, by phone, or in person. For in-person visits, we recommend arriving 10 minutes early.

• Cancellations: If you need to cancel or reschedule, please notify us at least 24 hours in advance. This allows us to offer the time slot to another patient.

• No-Show Policy: A fee of $50 will be charged for missed appointments or cancellations without sufficient notice.

• Late Arrivals: If you arrive more than 10 minutes late, we may need to reschedule your appointment to accommodate other patients.

1. Virtual Care Policy

Our virtual care services make healthcare more convenient by offering secure consultations online or over the phone. These services are designed for minor illnesses, follow-ups, and ongoing management.

Key Details:

• Eligibility: Suitable for minor illnesses (e.g., colds, infections), prescription renewals, follow-ups, and chronic condition management.

• How It Works:

1. Book your virtual consultation online or by phone.

2. Connect with your provider at the scheduled time via our secure platform or phone.

3. Receive care, advice, or prescriptions as needed.

• Technology Requirements: A device with a camera and microphone and a stable internet connection are recommended.

• Limitations: Virtual care is not suitable for emergencies or complex medical concerns. If required, we will refer you to in-person care.

• Consent: By participating in virtual care, you consent to the use of secure technology for healthcare delivery.

1. Fees and Payment Policy

We provide transparent pricing for all our services to avoid any surprises. Below are our payment policies:

Key Details:

• Membership Fee: $400/year, which includes 8 appointments (in-person or virtual). Additional appointments are $80 each.

• Uninsured Services: Fees apply for services not covered by OHIP (e.g., forms, minor procedures).

• Payment Methods: We accept cash, debit, credit cards, and e-transfers.

• Payment Due: All fees are due at the time of service.

• Receipts: Receipts will be provided for insurance or tax purposes.

For a full list of fees, see our Fee Schedule [link].

1. Patient Rights and Responsibilities Policy

Healthcare is a partnership between patients and providers. Below are your rights and responsibilities at PURE Health Primary Care Clinic:

Your Rights:

• To be treated with respect, dignity, and without discrimination.

• To receive clear and accurate information about your health, diagnosis, and treatment options.

• To access your health records and request corrections if needed.

• To provide or withhold consent for any procedure or treatment.

Your Responsibilities:

• To provide accurate and complete health information.

• To arrive on time for appointments or notify us if you cannot attend.

• To follow your treatment plan or discuss concerns with your provider.

• To treat staff and other patients with respect and courtesy.

1. Accessibility Policy

We are committed to providing accessible care for all patients, including those with disabilities, in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Key Details:

• Physical Accessibility: Our clinic is wheelchair accessible with ramps, wide doorways, and designated parking spaces.

• Virtual Accessibility: Virtual care is available for patients unable to visit the clinic in person.

• Communication Support: Assistance is available for patients with visual, hearing, or other communication challenges.

1. Health and Safety Policy

Your safety is our top priority. We maintain a safe and healthy environment for all patients, staff, and visitors.

Key Details:

• Infection Control: Regular cleaning and disinfection of high-touch surfaces are performed throughout the day.

• Screening: All patients are screened for symptoms of illness upon arrival.

• Trained Staff: All staff are trained in first aid, CPR, and emergency response procedures.

1. Prescription Policy

Our prescription policy ensures patient safety and compliance with regulations.

Key Details:

• New Prescriptions: Prescriptions are issued only after a consultation with a healthcare provider.

• Renewals: Existing prescriptions can be renewed through virtual or in-person consultations.

• Exclusions: Controlled substances and medications requiring close monitoring will not be prescribed through virtual care.

1. Form Completion Policy

We assist patients with completing medical forms for insurance, work, and other purposes.

Key Details:

• Fees: Fees vary by type of form (e.g., $25 for sick notes, $80 for insurance forms).

• Turnaround Time: Forms are typically completed within 5-7 business days.

10. Inclement Weather Policy

During severe weather conditions, the safety of our patients and staff is our priority.

Key Details:

• Clinic Closures or Delays: Notifications of closures or delays will be communicated through our website and email.

• Rescheduling: Patients with affected appointments will be contacted promptly to reschedule.

Contact Us

For any questions or further information about our policies, please contact us: Info@pureclinic.ca , Ph: 613-908-8999